Refund Policy
Effective Date: 29 March 2025
At The EA Handbook, we want you to be satisfied with your purchase. However, we offer refunds and returns only in accordance with Australian Consumer Law. This policy outlines the conditions under which refunds, returns, and exchanges may be granted.
Change of Mind
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We do not offer refunds or exchanges for change of mind, incorrect choice, or if you decide you no longer want the product.
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Please review product details carefully before purchasing.
Faulty, Damaged, or Incorrect Items
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if the product:
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Has a major fault or defect that was not disclosed at the time of purchase.
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Is significantly different from the description or sample shown.
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Is unsafe or does not do what it is supposed to do.
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Was incorrectly supplied.
To request a refund or replacement, please contact us within five (5) business days of receiving your item with:
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Your order number.
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A description of the issue.
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Photographic evidence of the fault or damage.
We may require the item to be returned for assessment before processing a refund or replacement.
Return Process
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If a return is required, we will provide instructions on how to send the item back.
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Returned items must be in their original condition, unused, and with all packaging and accessories included.
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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We recommend using a trackable shipping method, as we are not responsible for lost return parcels.
Refund Processing
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Approved refunds will be processed within three (3) business days via the original payment method.
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Shipping costs are non-refundable unless required under Australian Consumer Law.
Contact Us
If you believe you are entitled to a refund or have any questions about our policy, please contact us at:
The EA Handbook
Info@TheEAHandbook
By making a purchase on our website, you acknowledge and agree to this Refund Policy.