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Terms & Conditions

Effective Date: 26 November 2025

Welcome to The EA Handbook! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

General Terms

  • By using our website, you confirm that you are at least 18 years old or have parental/guardian consent.

  • We reserve the right to modify these Terms at any time, and changes will take effect immediately upon posting on our website.

  • Your continued use of the website after changes constitutes acceptance of the new Terms.

Orders and Payments

  • All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

  • We reserve the right to cancel or refuse any order at our discretion.

  • Payment must be made in full before your order is processed and dispatched.

  • We use secure third-party payment gateways, and we do not store your payment details.

Shipping and Delivery

  • We offer shipping within Australia. For more details, please refer to our Shipping Policy.

  • Estimated delivery times are provided as guidelines only and are subject to courier delays.

  • We are not responsible for incorrect shipping details provided by the customer.

Returns and Refunds

  • We accept returns and exchanges under certain conditions. For full details, please review our Returns and Refund Policy.

  • Refunds will only be processed if items meet our return eligibility criteria.

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Booking and Rescheduling

  • All session times are scheduled in consultation with participants to accommodate both Executive and EA availability.

  • Participants may request to reschedule sessions with at least 48 hours’ notice.

  • Rescheduling within less than 48 hours may be subject to availability and may incur additional fees.

  • The EA Handbook will make every effort to provide flexible scheduling to accommodate unpredictable executive and EA calendars.

Privacy and Confidentiality- Coaching services

  • All information shared during individual and group sessions is treated with the utmost confidentiality.

  • Personal and professional details discussed in group sessions may be shared within the session for learning and discussion purposes unless a participant explicitly requests otherwise prior to the session.

  • The EA Handbook will not share information outside the program without prior consent from the participant.

Use of Information in Sessions

  • Participants acknowledge that insights, challenges, and examples shared during sessions may be discussed in group settings to enhance learning and collaboration.

  • Participants may request that certain information remain confidential by notifying the facilitator before the session begins.

Completion Policy

  • To support genuine progress and maintain momentum, all three sessions of The Powerful Partnerships Program must be completed within a six-month period.

  • I understand that EA and executive schedules are demanding and often unpredictable, so sessions will be arranged with as much flexibility as possible.

  • This timeframe is designed to protect the flow of the program. Growth, realignment, and relationship repair work best when the sessions stay connected and consistent. Completing the program within six months ensures continuity, supports accountability, and gives every partnership the best chance of creating lasting positive change.

Intellectual Property

  • All content on this website, including text, images, and designs, is the property of The EA Handbook and is protected under copyright law.

  • You may not copy, reproduce, or distribute any content without our prior written consent.

Limitation of Liability

  • We make every effort to ensure accurate product descriptions and information, but we do not guarantee that all content on our website is error-free.

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability for any claim shall not exceed the total amount paid for the product or service in question.

User Responsibilities

  • You agree not to misuse our website or services for illegal or unauthorized purposes.

  • You must not attempt to disrupt or harm our website through hacking, viruses, or other malicious activities.

  • Any fraudulent or misleading activity may result in legal action.

Privacy and Data Protection

  • We collect and process personal information in accordance with our Privacy Policy.

  • By using our website, you consent to our data collection and usage practices.

Third-Party Links

  • Our website may contain links to third-party sites. We are not responsible for their content or practices.

  • We do not endorse or take responsibility for any third-party services linked on our website.

Governing Law

  • These Terms and Conditions are governed by the laws of Australia.

  • Any disputes will be resolved under the jurisdiction of the courts in the Australian Capital Territory

Contact Us

If you have any questions about these Terms, please contact us at:

The EA Handbook

Info@TheEAHandbook.com

By using our website or purchasing from us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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