User Agreement - Fractional Assistant Basic Package 

1.1 The subscription provides up to 2.5 hours of administrative support per week, averaged over a rolling four (4) week period (equivalent to up to 10 hours per four-week cycle).

1.2 Services may include general administrative, executive assistance, coordination, communication, documentation, and related support tasks as agreed between the parties.

1.3 This package is designed for light to moderate and reasonably predictable administrative workloads. Work falling substantially outside general administrative support or requiring specialist expertise may require a separate agreement and may not be covered under this subscription.

2.1 The Client may use hours flexibly within each four (4) week cycle, provided the total does not exceed 10 hours during that period unless otherwise agreed.

2.2 If the allocated weekly average (2.5 hours per week) is exceeded for six (6) consecutive weeks, The EA Handbook reserves the right to invoice for additional hours. Additional hours will be charged at a rate mutually agreed upon on an ad hoc basis. The Service Provider will notify the Client as soon as it becomes reasonably apparent that hours are likely to exceed the allocated amount.

2.3 Unused hours may be banked for up to three (3) months from the date accrued to accommodate fluctuating demand and seasonal peak periods.

2.4 Any banked hours not used within three (3) months will expire and will not be refunded or credited.

2.5 The Service Provider shall be solely responsible for accurately tracking all time spent delivering services under this Agreement. Time shall be recorded contemporaneously and calculated to the nearest minute.

2.6 Time records will include, where reasonably practicable, the date work was performed, a brief description of tasks undertaken, the duration of time spent (recorded to the minute), the cumulative total of hours used within the applicable four (4) week cycle, and a record of any banked hours.

2.7 A summary of hours used may be provided with invoices or at agreed reporting intervals. The Client may request an up-to-date time usage report at any time by providing no less than twenty-four (24) hours’ written notice. The Service Provider shall provide a current summary of hours used, hours remaining within the applicable cycle, and any banked hours within 24 hours of such request.

2.8 Unless the Client raises any discrepancy within seven (7) days of receiving a time report, the time records provided by the Service Provider shall be deemed accepted as accurate.

3.1 Unless otherwise agreed in writing, work will be completed flexibly and may be performed outside standard business hours.

3.2 The Service Provider will prioritise tasks based on urgency, availability, and workload capacity, as discussed with the Client.

3.3 The Client agrees to provide timely instructions, relevant information, approvals, and access required to enable the Service Provider to complete assigned tasks efficiently. The Service Provider shall not be responsible for delays arising from incomplete information or delayed responses from the Client or third parties.

4.1 The subscription fee covers up to 2.5 hours per week averaged over four weeks.

4.2 Fees are payable in advance unless otherwise agreed in writing.

4.3 No refunds will be provided for unused subscription time, banked hours that expire, or time remaining in a billing period following termination by the Client.

4.4 Any additional hours agreed under Clause 2.2 will be invoiced separately and payable in accordance with agreed payment terms.

5.1 The Client may pause or terminate the subscription at any time by providing written notice.

5.2 Where the subscription is paused, banked hours remain valid for up to three (3) months from the date accrued. No refunds will be issued for unused hours.

5.3 Where the subscription is terminated, access to services ceases at the end of the paid billing period unless otherwise agreed. No refunds will be issued for unused or banked hours.

6.1 If at any time the Service Provider reasonably determines that the workload consistently exceeds the intended scope of this package, or that the level or nature of support required is materially greater than anticipated under this plan, The EA Handbook reserves the right to terminate the subscription by providing three (3) weeks’ written notice.

6.2 During the notice period, services will continue in accordance with this Agreement. The parties may mutually agree to transition to a more suitable service package if appropriate.

7.1 Nothing in this Agreement shall be construed as creating an employment relationship, partnership, or joint venture between the parties. The Service Provider operates as an independent contractor.

7.2 The Service Provider retains discretion as to how services are delivered, provided agreed outcomes are met.

8.1 The Service Provider agrees to treat all Client information as confidential and not disclose such information to third parties without consent, except where required by law.

8.2 The Client agrees not to share proprietary processes, templates, materials, or documentation provided by The EA Handbook without prior written permission.

9.1 The Service Provider will exercise reasonable care and skill in delivering services.

9.2 To the maximum extent permitted by law, the Service Provider’s total liability arising out of or in connection with this Agreement shall be limited to the total fees paid by the Client in the three (3) months preceding the claim.

9.3 The Service Provider shall not be liable for indirect, incidental, or consequential loss, including loss of profits, revenue, or business opportunity, nor for delays caused by incomplete information, third parties, or circumstances beyond reasonable control.

10.1 The EA Handbook reserves the right to amend this Agreement with reasonable notice. Continued use of the subscription after notice of changes constitutes acceptance of the revised terms.

11.1 This Agreement shall be governed by and construed in accordance with the laws of Australia.
11.2 Any disputes will be resolved under the jurisdiction of the courts in the ACT